Delivery Information

Delivery:

UFO is based in Weston-super-Mare, we offer free delivery of e-bikes in person to Bristol, Bath and Taunton areas (post codes BS, BA & TA). However do please contact us if you're not in these area’s.

All orders received by 1pm will be dispatched within 3 working days assuming all items are in stock. UK customers can expect their goods to arrive in 1-3 working days. If any items are out of stock then we will place them on back order. We will inform you of any items on back order and give you an estimated delivery date. 

You have the option to cancel your back order if you prefer not to wait. You will not be charged for back orders until they are dispatched. You will not be charged delivery on items that are on back order. 

Delivery Charges: Postage is charged at the following rates: 

Mainland UK :

Orders over £100 = Free Delivery excluding e-bikes

Orders under £100 = £8.00 express delivery or £5.00 Standard Delivery.


Overseas: 

We don't usually offer International Shipping. Please contact us before ordering if you would like us to consider an international transaction.

Returns Policy: We will exchange or refund unused purchases if returned within 14 days of purchase in the original condition and packaging, with a valid receipt. Items returned are done so at the customers own cost. 

We recommend that you get a proof of posting when returning any items. We will not be held responsible for any items lost in the post. Items returned for exchange may be liable to a further postage charge depending on the exchange item. Claims for damages or shortages on any orders must be reported within 24 hours from arrival by telephoning 01934 644988. 

Any faulty items must be returned within 28 days of purchase with a valid receipt and must be packaged securely, preferably in the original packaging. Before any item can be returned you must contact us on 01934 644988 to get a Returns Number. 

Your item(s) must be returned to the address below clearly marked with the returns number. All returned items must be returned with all the documentation, blank warranty cards and any other accessories provided by the manufacturer. We will endeavour to send your exchange items to you within 24 hours of receiving the returned item, subject to the exchange item being in stock. If returning items for a refund please allow up to 60 working days for your refund to appear on your card statement. Credit Card refunds are only available to the Credit Card used in the original transaction.

 

UFO

41 Alexandra Parade

Weston Super Mare

North Somerset

BS23 1QZ